Privacy Policy

Vezgo ("we", "our", "us") provides a mobile application for booking vehicle inspection (annual test) and garage services in Israel, including door-to-door vehicle collection and return. This policy explains what information we collect, why we collect it, and how we protect it.

Information we collect

• Account details: full name, email address, phone number.
• Vehicle details: manufacturer, model, year, licence plate number.
• Location data: the pickup and return addresses you save, including precise GPS coordinates you choose on the map. Location is used only to collect and return your vehicle.
• Booking data: selected services, appointment times, notes you write, and booking status history.
• Vehicle photos: our drivers may photograph the condition of your vehicle at collection and return. These photos document the vehicle's state, protect both you and us in case of a dispute, and are attached to your booking record.
• Profile photo: if you choose to set one, the picture you upload for your profile. This is optional and you can remove it at any time.
• Messages: the messages you send through the in-app chat with our call centre or with the driver handling your booking, so we can answer you and keep a record of what was agreed.
• Payment data: payments are processed by our payment provider (PayPlus). We do not store your full card number. We store only the amount, transaction reference, card brand and last four digits for your receipt.
• Technical data: device identifiers, app version, and crash reports (via Firebase Crashlytics) used to fix bugs and improve stability.

How we use your information

• To create and manage your bookings.
• To let our driver collect your vehicle at the correct address.
• To process payments and send you a receipt by email.
• To send you service notifications (driver on the way, vehicle collected, service completed, vehicle returning).
• To provide customer support.
• To detect, prevent and fix technical problems and misuse.

Who we share information with

We do not sell your personal data. We share only what is necessary with:

• Our drivers and staff — your name, phone and pickup address, so they can collect and return your vehicle.
• PayPlus — to process your payment securely.
• Supabase — our backend and database provider (hosted in the EU).
• Google Firebase — push notifications and crash reporting.
• Google Maps / Places — address search and navigation.
• Resend — to deliver transactional emails (confirmations, receipts).
• Authorities — only where required by law.

Data retention

We keep booking and payment records for as long as required by Israeli tax and accounting law. You may ask us to delete your account at any time; we will remove your personal data except records we are legally required to keep.

Security

Data is transmitted over encrypted connections (HTTPS/TLS) and stored with row-level access controls so that each user can only access their own records. Payment confirmation is performed server-side only.

Your rights

You may request access to, correction of, or deletion of your personal data, and you may withdraw consent for location use (this will limit the service). Contact us using the details below.

Deleting your account

You can delete your Vezgo account from inside the app at any time: Profile → Delete account. This removes your account and your personal data immediately, and the email address becomes free to register again.

If you can no longer sign in, email support@vezgo.app from the address registered to your account with the subject "Delete my account". We will verify the request and delete your account within 30 days.

Either way, booking and payment records that we are legally required to retain under Israeli tax law are kept for the required period and then deleted.

Children

Vezgo is not intended for children. The service is for licensed vehicle owners and users aged 18 or over.

Changes to this policy

We may update this policy from time to time. The latest version will always be available at this address, with an updated date at the top.