Terms of Service

These terms govern your use of the Vezgo mobile application and the services booked through it. By creating an account or placing an order you accept them.

The service

Vezgo lets vehicle owners in Israel book the annual vehicle test (טסט), mechanic work, car wash, wheel services and similar services, including collection of the vehicle from an address you choose and its return. Vezgo arranges and coordinates these services; the test itself is carried out by a licensed testing centre and repairs by the garage performing the work.

Eligibility and your account

• You must be 18 or older and legally able to enter into contracts.
• You are responsible for the accuracy of the details you provide — vehicle, licence plate, addresses and phone number.
• You are responsible for everything done through your account. Keep your sign-in details private.

Bookings and prices

• Prices shown in the app for a service are the prices charged for that booking.
• For mechanic work, the garage inspects the vehicle and sends a final price. No repair is carried out before you approve that price in the app.
• A booking is confirmed once payment is completed, or once the manager confirms it for orders paid on collection.

Payment and receipts

• Card payments are processed by our payment provider (PayPlus). Vezgo does not store your full card number.
• A legal receipt is issued for every completed payment and sent to your email.

Cancellation and refunds

• An order that has not been paid can be cancelled in the app until a driver has been dispatched for it.
• For a paid order you can request cancellation and a refund in the app. The request is reviewed by our team; if approved, the amount is returned to the card used for payment, normally within a few business days.
• Work already carried out by a garage, and costs already incurred at a testing centre, may be deducted from a refund.
• Vezgo may cancel an order and refund it in full where the service cannot be provided.

Collection and return of the vehicle

• Someone must be present to hand over the vehicle and its keys at the agreed time and address, and to receive it on return.
• Our driver photographs the condition of the vehicle at collection and at return. These photos are the record of its condition.
• Please remove valuables from the vehicle. Vezgo is not responsible for items left inside it.
• The vehicle must be legally roadworthy and insured, with valid registration.

Test results

Vezgo does not guarantee that a vehicle will pass its test. Where a vehicle fails, the fee for the test and for the service is still due, and we will help you book the repairs and the re-test.

Acceptable use

You may not use Vezgo unlawfully, provide false details, abuse our staff or drivers, or interfere with the app's operation. We may suspend or close an account that does.

Liability

Vezgo is liable for damage caused by its own drivers while the vehicle is in our possession, under applicable Israeli law. We are not liable for the quality of work carried out by a third-party garage or testing centre, for indirect losses, or for delays caused by events outside our control.

Changes to these terms

We may update these terms. The current version is always available at this address with its update date. Continuing to use the app after a change means you accept the updated terms.

Governing law

These terms are governed by the laws of the State of Israel, and the competent courts in Israel have exclusive jurisdiction.